Frequently Asked Questions
Find answers to common questions about our services
Do I need to sign a long-term contract?
No! We operate on a month-to-month basis with no long-term contracts required. You're free to cancel anytime.
What are your receiving fees?
There are no receiving fees for the first two hours of receiving work. After that, we charge $40/hour for additional receiving time.
How does pricing work?
Our pricing is simple and transparent. You pay per shipment, storage fees based on space used, and specific FBA prep services as needed. There are no hidden fees or monthly minimums.
What e-commerce platforms do you integrate with?
We integrate with most major e-commerce platforms including Shopify, WooCommerce, Amazon, eBay, Etsy, and many more through our advanced fulfillment software.
How quickly can I get started?
You can get started immediately! Simply create an account, ship your products to our warehouse, and we'll handle the rest. Most clients are fully operational within 1-2 weeks.
Do you offer FBA prep services?
Yes! We offer complete FBA prep services including FNSKU labeling, poly bagging, bundling, and palletization. Our team ensures your products meet all Amazon requirements.
How do you handle returns?
We offer flexible returns handling including RMA processing, inventory restocking, disposal, or re-shipping items back to customers. You can set custom instructions for how you want returns handled.
What shipping carriers do you work with?
We work with all major carriers including FedEx, DHL, USPS, and UPS, and provide access to discounted shipping rates.
Is there a minimum order quantity?
No, there are no minimum order quantities. Whether you ship 1 order or 1,000 orders per month, we're here to support your business.
How can I track my inventory and orders?
Our user-friendly portal provides real-time tracking of your inventory levels, order status, and shipment information. You'll have complete visibility into your fulfillment operations 24/7.